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FAQS

Find the Answers Here

Welcome to our Help Center. Check out the list of frequently asked questions below for some quick answers. If you can’t find what you’re looking for, let us know and we will get back to you in no time.

Black and white converse all-stars

HOW DOES THE PROCESS WORK

Schedule Pickup

Head to the plans and pricing page, choose how you want your shoes freshened up, and place your order! 

Choose Pickup Day:

Our pickup days are Tuesdays and Fridays between 7 a.m. and 2 p.m. Select the most suitable day within this timeframe. We don't have a store so we pick up at your door! 

Prepare Shoes:

Gather the shoes you want to be cleaned and make sure they are ready for pickup on the day you scheduled. 

Pickup Confirmation:

We will confirm the pickup details and provide any necessary instructions or updates.

Doorstep Pickup:

On the scheduled day, our AZ Shoe Lab representative will arrive at your doorstep within the agreed pickup timeframe to collect your shoes. You don't even need to be home! 

Order Verification:

We will verify the order details, including the number of shoes and the selected cleaning plan.

Receipt and Documentation:

You will receive a receipt or confirmation email, acknowledging the pickup of your shoes and the chosen services.

Cleaning Process:

Our expert team at AZ Shoe Lab will perform the chosen shoe cleaning services with meticulous care and attention to detail.

Quality Assurance:

We ensure the highest standard of cleaning and restoration, using professional-grade techniques and products.

Packaging:

After the cleaning process, your shoes will be carefully packaged to maintain their cleanliness during transportation.

Return Delivery:

Once the cleaning is complete, we will arrange the return delivery of your shoes to your doorstep.

Drop-off Confirmation:

You will be notified in advance about the scheduled day and approximate delivery time for your shoes.

Sneaker Cleaning white Air Force Ones

WHAT IS YOUR RETURN POLICY?

Please click here to view the store policies.

Clean Sneakers

DO YOU OFFER SAME DAY DELIVERY?

We offer expedited and next day delivery for an additional fee.  Under very rare circumstances can we offer same day services.  If you need same day services, please reach out to us and let us know. 

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